Sales and Return Policy
All sales are final.
Returns of non-defective product within the first 15 days from date of purchase are subject to a 25% Return Fee.
Sales Tax will be charged on all orders delivered to an address in California (CA)
For all Credit Card transactions, there will be a 3% surcharge fee applied to the purchase order amount.
Damaged items or missing parts / accessories not as advertised must be reported within 5 business days of receipt of product.
Shipping fees and/or Return shipping costs are not refundable and are the sole responsibility of the customer.
Only defective product returns will be accepted after 30 days for repair or replacement only.
Due to the dynamic nature of the Internet, computer and electronics related parts; prices may change at any time without notice. Advantec Computer Company does not offer price protection.
Products sold with a Manufacturer or Direct Warranty must be returned directly to the product manufacturer for repair or replacement. For these items, the warranty policy from the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.
Due to licensing and copyright laws, we do not accept returns on software once a package has been opened. Defective software will be exchanged for the same title only.
To return a product you must obtain a Return Merchandise Authorization (RMA) number. Advantec Computer Company will not accept returns without prior authorization.
RMA numbers are valid for 30 days. RMA numbers will not be extended and will be closed upon expiration. You must contact Advantec Computer Company to obtain another RMA number.
Once the RMA has been issued you will receive an email explaining what to expect during the return process. It is highly recommended that you use the non-prepaid address label provided on the lower portion of the RMA email sent out upon generation. If the return is a multiple box shipment the RMA number must be marked on all packages returned. All packages returned must have the RMA number displayed in large bold letters on the outside of the box.
Unauthorized or Unmarked returns will not be honored and may be refused upon receipt and/or shipped back at the customer’s expense.
Shipments that are refused without authorization, or that are returned due to an invalid address, are subject to a 25% Return Fee plus applicable handling fees.
All product(s) must be return as originally received to include original packaging, manuals, documentation, and all bundled accessories. Returns must be packaged appropriately as to minimize any unnecessary damage during transit. Product(s) damaged during shipment will invalidate both the warranty and RMA and will be returned to the customer at the customer’s expense.
All Warranty Exchange replacements are subject to product availability. If an exact replacement is not available upon testing Advantec Computer Company will substitute the product(s) with a similar, suitable, or upgraded product(s) of equal or greater value within 7 to 10 business days. If none of these options are available Advantec Computer Company will credit the customer’s account based upon current market value of the received product(s).
Credits expire 6 months after the date they are issued.
Advantec Computer Company will not be responsible or held liable for any incidental or consequential damages arising from the use or misuse of any product(s) it sells including products with a net total cost of $0.00.
Per product descriptions, compatibility can be reasonably assured in most cases but can never be guaranteed; a product that is incompatible in a specific hardware/software environment is not therefore inherently "defective".
Advantec Computer Company reserves the right to refuse service to anyone.
Return Policies subject to change without prior notice. Customer should review these policies prior to making purchase.
Advantec Computer Company strives to be as accurate as possible in our content and pricing. In the event a product is listed with an error in pricing or incorrect content, Advantec Computer Company shall have the right to refuse or cancel any order whether or not the order has been confirmed and credit card charged.